Frequently Asked Questions (FAQs)

To place an order, simply select the product you wish to purchase, choose the desired quantity, and add it to your cart. Then proceed to checkout, where you can enter your shipping and payment information.

We accept all major credit and debit cards.

Orders are usually processed within 2 business days and based on where you are located are delivered within 2-5 business days within Australia.

You will receive a tracking number by email once your order has been shipped. You can use this number to track the status of your shipment on our order tracking page.

We offer new customers a 30-day satisfaction guarantee as outlined in our Return Policy.

All claims must be submitted within 30 days after the product is received.

You can find full details via our Refund Policy.

Shipping costs may vary depending on the size of the order and the shipping destination. You can see the shipping cost for your order during checkout before completing the purchase. From time to time we may offer free shipping, but that doesn't constitute any guarantee of free shipping in future orders.

If you need to change the shipping address for your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made after the order has been processed.

We are a Melbourne based, exclusive DTC (Direct to Consumer) brand. Because we can't offer you a chance to try the product in person, we offer you a 30-day satisfaction guarantee so that you can have peace of mind when ordering with us.

Our products are manufactured in GMP certified facilities and undergo extensive Quality Control before they are sent to our customers. As part of the manufacturing process, we also validate the quality of our products via 3rd party testing and can provide full raw-material traceability.

All of our products have been expertly formulated with high quality ingredients backed by academic research. Some of these ingredients have been used in Eastern Medicine for centuries. We always suggest you speak with a health professional that can consider your specific personal needs.

The ingredients in these gummies have been clinically-studied and have shown real benefits. However, each individual may have unique circumstances and we always recommend you consult with a health professional to assess your specific needs.

We will be publishing articles covering recent academic research reviews on our website, newsletters and social media channels. Make sure you follow us on @wearevitapure and sign up to our Newsletter to be in the loop.

This is a funny one, and it is partially true. Like any other multi-vitamin products in market, if an ingredient is water-soluble, and you're taking more than what your body needs, it will be excreted in the urine. Common examples are Vitamin C and B complex vitamins. Our gummies have been expertly formulated with the recommended dose of each ingredient for real and tangible benefits. Our recommended dose is 2-gummies a day (making a 60 gummies bottle a month's supply). However it may be hard to resist popping a few more than recommended, as they taste just like candy! If you end up doing so, it might be that you are indeed "making your pee more expensive" 🤩